Managed can mean different things to different people. Most hosting companies don't take the time to define what you get when you buy a "managed" service. We do. Note, however, that the same applies to "unmanaged" service. "Unmanaged" services we sell are often much more "managed" than the "unmanaged" services sold by the competition. Here's a list of some of the differences between "managed" and "unmanaged", as we define it for our services. In the table below DIY = Do It Yourself.
|Task||Unmanaged hwVCI||Managed hwVCI|
|Education and virtual software walk-throughs as required|
|Maintaining the server hardware|
|Maintaining the network hardware|
|Supplying uninterruptible electricity|
|Maintaining acceptable levels of expert staff to do all this work|
|Training staff so they can unbork whatever gets borked|
|Designing and implementing and reliable and fast systems for your use|
|Installing standard software via the included package manager within the hwVCI to match your needs||DIY|
|Configuring standard software within the hwVCI to match your needs||DIY|
|Adding/Removing/Modifying user accounts (up to 10 per month)||DIY|
|Adding/Removing domains (up to 10 per month)||DIY|
|Installing SSL certificates (up to 3 per month)||DIY|
|Installing software update packages to standard software within the hwVCI||DIY|
|Restarting services as needed||DIY|
|Maintaining standard services (http, smtp, ftp, ssh)||DIY|
|Restart the hwVCI (if ever required)||DIY|
|Apply security updates as required||DIY|
|Create/maintain firewall rules (if requested)||DIY|
|Clear out defunct server processes||DIY|
|Notify account holder on low resources (bandwidth, disk, RAM)||DIY|
|Uploading files supplied on CD/DVD/etc.||DIY or available for a fee|
|Web site content creation/edits||DIY or available for a fee|
|Installation of software not available via the standard package manager on the hwVCI||DIY or available for a fee||DIY or available for a fee|
|Software programming||DIY or available for a fee||DIY or available for a fee|
|Fixing software broken by you||DIY||DIY or available for a fee|
|Filling out order forms||DIY||DIY|
|Getting your coffee||DIY||DIY|
|Clicking your mouse||DIY||DIY|
|Brushing your teeth||DIY||DIY|
|Preparing your budget||DIY||DIY|
|Something else||DIY||Maybe, ask us|
The hwVCI is intended to be a direct replacement for a dedicated server or a VPS. It is a building block upon which you can deploy your own cloud solutions or use as a standalone server. It offers the flexibility to grow resources in near real time with little to no downtime. Need more instances? They're just a few clicks away with automated provisioning.
The hwVCI is engineered to be a cut above what most people would call cloud computing. Carefully selected enterprise-grade hardware powers the hwVCI, not the cheap commodity hardware that powers most cloud computing platforms. While others compensate for the low reliability of cheap commodity servers by installing numerous systems and allowing for failover, we prevent the failures in the first place with high reliability systems and we *also* have systems in place for failover in the unlikely event of a failure.
The hwVCI is the next evolution of server technology built on years of experience with diverse customer workloads, comprehensive engineering, thorough testing, tuning, and retesting to deliver what you demand: a reliable, fast, scalable, flexible, and economical platform upon which you can achieve your goals, without limit.
Managed can mean different things to different people. Most hosting companies don't take the time to define what you get when you buy a "managed" service. We do.
Note, however, that the same applies to "unmanaged" service. "Unmanaged" services we sell are often much more "managed" than the "unmanaged" services sold by the competition. Click the link below to see some of the differences between "managed" and "unmanaged", as we define it for our services.
Please click here to contact us. In the contact form, please provide as much information about your requirements as you can so we can have a meaningful discussion from the beginning.